Frequently Asked Questions About Legal and Account Rights
Account verification will fail and your deposit or withdrawal will be held pending corrected information. Log into account settings, update your identity details and submit verification again. Our support team can guide you through the correction process via live chat or email.
Access depends on local law where you are located. If you travel, you can log in from outside Indonesia where local law permits. However, if you move permanently to a region where access is restricted, your account may be closed and remaining funds returned to your verified payment method.
Once verified, withdrawals via DANA, OVO, GoPay and QRIS typically clear within 1-2 business hours. Bank transfers may take 1-3 business days depending on your bank. You'll receive email confirmation when your withdrawal leaves our system.
We use your email for account verification, withdrawal confirmations and security alerts. Your phone number is optional but recommended for account recovery. We never share these details with third parties outside our payment and compliance partners.
Yes. Log into account settings or contact support to request account closure. We will delete your non-financial data within 30 days. Transaction records and identity verification are retained for seven years to meet regulatory and dispute-resolution requirements.
Withdrawals may be delayed if verification details don't match our records or if the amount is unusual. You'll receive an email explaining the hold. Contact support with your withdrawal reference number; we investigate and respond within 10 business days to approve or deny the request.
Yes. These methods are licensed Indonesian payment networks using encrypted transfer protocols. Your payment details are processed directly with the payment provider; totokoi never sees your bank credentials. Deposits typically confirm within one minute.
