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We Keep Your Account Information Secure

When you open an account with totokoi, your personal details, payment history and withdrawal records are protected under clear privacy rules.

Data encrypted at rest and in transitPayment info isolated from game recordsYou control what we store
totokoi We Keep Your Account Information Secure
GET YOUR ANSWERS

How to Request Your Data or Report a Privacy Issue

Email Support Send a data request or privacy concern to our compliance team at [email protected].
Live Chat Chat with our support agents during lobby hours (09:00–23:00 WIB, seven days a week)…
Account Settings Log in and visit Settings > Privacy & Data to see what we have…
HOW WE PROTECT YOU

Our Privacy and Security Commitments

Encrypted Payments

Deposits and withdrawals through DANA, OVO, GoPay and QRIS use SSL encryption.

Cookie and Tracking

We use cookies to remember your language preference and keep you logged in on your device.

Data Retention

Account records stay active as long as you use totokoi.

Third-Party Sharing

We never sell your data. We share only what's needed with our payment processors (for DANA, OVO, GoPay, QRIS transactions)…

Account Access Rights

You can request, download or delete your personal data anytime. Head to Settings > Privacy & Data, or email support@totokoi.

Policy Updates

We notify you of material changes to this policy via email 30 days before they take effect.

Privacy Policy Questions Answered

Yes. Log in, go to Settings > Privacy & Data, and select Download My Data. We'll send you a file with your name, email, phone, address, and full payment history within two business days. You can also email [email protected] to request this anytime.

No. When you close your account, we delete your stored payment credentials immediately. Transaction records stay for 36 months for tax compliance, but your e-wallet or bank login info is removed right away.

Only you and our support team (if you contact us) can see your messages. Your game history is private to your account. We log activity for fraud prevention, but we don't share it with other players or third parties.

Yes. In your browser settings or in totokoi's Settings > Cookies, you can disable optional tracking cookies. Essential cookies (for login and security) must stay on for your account to work safely.

Your account stays active for three years after your last deposit or withdrawal. After 36 months of inactivity, we anonymize your records so they can't be linked back to you, though we keep totals for accounting.

Where local law permits, your data may transfer to the new operator under the same privacy rules. We'll notify you by email at least 30 days before any transfer. You can request deletion before the transfer takes effect.

Email [email protected] with your account ID and the details you want removed or corrected. We respond within five business days. Some data (tax records, fraud logs) may be kept where law requires it.